How Michelin starred restaurant
Tante Koosje saves hours every week with FRANK
What started as the search for better support turned into much more: fewer no-shows, no more time-consuming confirmation calls, and a reservation system the entire team enjoys using.
-67%
no-shows
support
Help within minutes, not days
time saved
No more confirmation calls
Type: Michelin ★
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Switched from: Zenchef
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Location: Loenen aan de Vecht
For years, Tante Koosje successfully used a reservation system that met the restaurant's needs. But after the software changed ownership, simple tasks became increasingly difficult.
Making adjustments took longer than expected, support became harder to reach, and the personal service the team valued slowly disappeared.
For Robert-Jan Smeding, maître at Michelin-starred restaurant Tante Koosje, it became clear that the restaurant wasn't simply looking for new software.
They were looking for a partner that shared the same hospitality mindset.
When support starts getting in the way
For a Michelin-starred restaurant, every detail matters. The same applies to the software supporting the team behind the scenes.
As the reservation system became more difficult to use, everyday tasks started taking longer than they should. Making changes wasn't always straightforward, support became harder to reach and getting help often meant waiting on hold or creating a support ticket.
"You'd spend fifteen minutes waiting, only for the connection to be disconnected. It simply wasn't the level of service we were looking for."
Why FRANK immediately felt like the right fit
Choosing a new reservation system is about more than comparing features.
For Robert-Jan, trust played an important role.
Having followed Arthur's work for many years, he knew FRANK was being built by someone who genuinely understands the day-to-day reality of running a restaurant.
"Arthur has spent more than twenty years building technology for restaurants. He understands what restaurants need, and that gave me confidence."
That confidence made the decision feel straightforward. From the very first conversations, it became clear that FRANK's hospitality mindset didn't stop at the software. It showed in the way the team communicated, solved questions and was always there when support was needed.
Simplicity that makes all the difference
One of the first things the team noticed was how intuitive the system felt. Reservations became easier to manage. The monthly overview was clearer. Everything simply required fewer clicks.
For Robert-Jan, another important difference is that FRANK has been built with the future of hospitality in mind.
"It's simply a very easy system to work with. Everything is clear, and everyone understands it almost immediately. You can tell FRANK is looking ahead. It's built with AI and the future of hospitality in mind."
67% fewer no-shows and no more time consuming confirmation calls
Like many restaurants, Tante Koosje regularly dealt with last-minute cancellations and no-shows. Before switching to FRANK, the team often lost two to three tables every week.
A
nd on top of that, busy Fridays and Saturdays also meant spending hours calling guests to confirm reservations. Not everyone answered yet tables remained blocked, just in case.
Since introducing deposits through FRANK, those calls are no longer necessary.
No-shows have dropped by 67%, and the team can focus on preparing for service instead of chasing guests.
"I used to spend hours calling guests to confirm their reservations, and we'd still have last-minute no-shows. Since switching to FRANK, those calls are no longer necessary. It has saved us an incredible amount of time."
Everything connected in one place
FRANK also integrates seamlessly with platforms such as Heerlijk and Dinestar, allowing every reservation to flow into one central system.
Guest communication has become just as straightforward.
"Sometimes a guest asks a question, you click the arrow, send your reply and you're done. It's incredibly convenient."
Hospitality doesn't stop with your guests
For Robert-Jan, one of the biggest differences isn't a specific feature but rather the feeling that there's always someone on the other end of the phone who understands the restaurant business.
No support tickets or endless waiting.
"I haven't spoken to FRANK in quite some time, and that's actually a good sign. Everything simply works. But if I ever need help, I know someone will answer within minutes."
For a restaurant where hospitality is at the heart of everything, that makes all the difference.
Because great hospitality shouldn't stop at the dining room door. It should continue with the companies you choose to work with.
